Order Minimum & Fees

• Minimum Plant Total: $250 (US Dollars)
• Shipping: Charges are calculated using plant weight and destination. We use 3 to 4 ounces per plant (based on variety root weight) plus 1 pound for packing material for our calculations.
• Insurance: Plants are insured (no exceptions)
• Plant Cleaning Fee: $1.00 per plant on all plants priced $7.00 or less. Plants priced greater than $7.00 each – NO CHARGE. Plant roots, irregardless of plant price, must be thoroughly cleaned to be approved for entry into your country.

There is NO CHARGE for these items:
• Document Preparation
• USDA Plant Phyto Sanitary Form & Inspection
• Shipping Supplies
• Plant Preparation (except cleaning fee as stated)

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International Shipping Schedule

Due to heat, we do not ship International orders July or August! If possible, we will accommodate a September shipment. Shipments for September must be arranged August 1 or earlier. Minimum plant value order for September: $500.00 (US Dollars).

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How to Order

We will calculate your shipping and handling expenses for your order. If paying by credit card, no charges will be placed on your card until you approve the order total.

We respond by Email or US Mail at no cost to you.
Fax responses charged $8.00(US Dollars) per transmission.
Must state acceptance of charge, date, sign, and provide VISA or MasterCard #, Exp. date, and name on card.

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Acceptable Payment Methods

• Visa or MasterCard
  Order must be placed by card holder.
• Wire transfer from your financial institution
  No transfer fee. However, International transfers can sometimes take 2-3 weeks. Funds must be deposited by the due date. We will provide routing numbers.
• Guaranteed Check from your financial institution or another Guaranteed Fund source
  Made payable to Singletree Farm. Must be delivered to our physical address by due date. We recommend sending guaranteed checks by Federal Express or another traceable carrier. We are not responsible for lost funds.

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Import Taxes, Tariffs, etc.

• Is this plant material permitted?
  Your officials will want to know this: Hostas are herbaceous perennials. They will be shipped bare root packed in sterile peat moss. All leaves will be trimmed off.
  We will also be checking on this when we receive your order.
• Is an Import Permit required?
  If yes, you must provide this document to us prior to shipping.
• Are tariffs/taxes levied on plant imports to your country?
  If yes, this is your responsibility.

Taxes, tariffs, or any other import fees or permits must be paid by you. Fees of this nature are typically based on plant value. Shipping fees, insurance fees, & cleaning charges are not a part of plant value. We separate these charges to avoid over taxing. Plant value is stated in 3 locations in your shipping documents:
1. Declaration of Contents
2. Insured Value
3. US Customs forms

This deposit will not be refunded unless we cannot comply with import regulations or we are unable to fill your order as requested.

We ship to many countries. To date, we have never had a plant customs agency decline our documents or plants. We use a step by step process that ensures clear communication, correct preparation, and a successful transition.

We reserve the right to decline any order:
• If we feel we cannot meet the entry requirements
• Unstable or restructuring government is occurring
• Customs policies may be questionable

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How the Process Works...from Order to your Door

The order is not complete at this point. We need to:
• Calculate your shipping cost & any other expenses
• Confirm we can meet the import requirements to your country. We do this even if we have shipped to your country in the past. Requirements change. The plants are now temporarily reserved for you.

3. You approve the total cost.
If you have paid by credit card, we bill 20% of the plant value at this time. If you are paying using another method, you may elect to pay all at this time or separate payments. We provide the deposit due date & balance due date.

The 20% deposit formally reserves your plants.

4. If your country requires an import permit.
You must mail or fax it at this time. This is an important document that must be enclosed with the shipment. If this is not required, you disregard this step.

5. International orders are consolidated to specific dates.
This gives TOTAL FOCUS to your documents, plant preparation, inspection, & packing. The Target Ship Date is communicated to you.

6. Two weeks prior to shipping:
We provide your destination data and plant count to the plant inspector. This data is recorded on the Inspection documents that travel with your plants.

At this point:
• Final payment has been received.
• Import permit has been received (if required)
• Order cannot be changed.

7. On Shipping Day:

• Your plants have been trimmed (all leaves removed), roots cleaned & labeled for identification.
• Plants are inspected for compliance and bagged with sterile peat moss.
• Plants are counted, recorded, packed in your shipping carton. The order contents are confirmed by us and the plant inspector.
• Documents have been generated & signed. Duplicates are enclosed with the plants. Originals are attached to the outside of the box.
• Your shipping carton(s) is sealed. The carton(s) will not be opened again until arrival in your country.

9. Plant Customs:
Your plants will enter customs and be directed to a plant inspector. Your carton(s) may be opened and the plants inspected. This is the only time your carton(s) will be opened. Both plant appearance and correct document presentation are critical steps in approval. This process usually takes one day.
How customs clearance interacts with any responsibilities you have concerning duties, taxes, tariffs, etc. is Country Specific. Before your plants ship, you should know how this works and be prepared.

It is Your Responsibility to:
• Be available to receive your plants as soon as cleared.
• Pay all required duties.
• Plant or pot the plants ASAP to retain viability.
• Communicate to us that you have received the plants.
• Report any issues that concern us.

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Our Guarantee to You!

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